INTRODUCTION
At The Fitness Lab we are committed to protecting your privacy.
We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.
Our Privacy Notice explains how we collect, use, share and protect your personal information. When we update this policy we will post any changes on our website.
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
- Complete an Online Membership Agreement
- Register interest for upcoming Fitness Lab Durham LTD events
- Book or attend an exercise class or lesson
- Ask us for more information about a product or service, or contact us with a question or complaint
- Take part in a competition, prize draw or survey
- Enter your PIN number or swipe your fob into one of our gyms
- You have an accident in our gyms or there was an incident where you were a witness or personally affected
- When you book classes, courses and inductions
- CCTV – when you are using our gyms.
- Our CCTV footage is held for 31 days after which it is then erased
WHAT INFORMATION DO WE COLLECT?
The information we collect is required for the purpose of creating your Member Account and for you to enrol in our gyms. Such information allows you to be identified as a member of Fitness lab durham and includes:
Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access
Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers
Your usage records and duration of visits
Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services
Your contact with us, such as a note or recording of a call you make to our contact centre, an email or other records of any contact you have with us
Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes. We may use your information to:
Process your membership application through ClubRight, our chosen membership software
Bill you for using our services as part of your membership
Keep you informed about our services including operational matters relating to your Membership
Provide relevant services to you
Confirm your attendance to exercise classes or lessons
To allow you to monitor your gym usage in your members area
To share gym event photos on our internal social media platform (Your permission will be asked first before a picture is taken)
Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)
Respond to any questions or concerns you might have about our services
Understand how you use our services, to help us develop relevant and updated services
Carry out research and statistical analysis to monitor how customers use our services
Prevent and detect fraud or other crimes
We’ll store your information for as long as you are a Member of The Fitness Lab Durham , or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a gym, a payment made on the membership account or a comment added to the membership following contact with The Fitness Lab Durham .